Return Policy

All of our items must pass a thorough quality checking process before they are deemed suitable for retail. Therefore, item(s) purchased are non-returnable and non-refundable.

 

Exchange Items (if applicable)

If you wish to exchange an item for a different size, please contact us not later than 7 days from the date you received your order. Item exchange is subject to stock availability.

 

Defective or Damaged Items (if applicable)

In the unlikely event of a manufacturing defect, please contact us with sufficient information and evidence, inclusive of images and proof of purchase. Contact must be made not later than 7 days from the date you received your order. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

 

Once your return is received, we will investigate the matter and determine whether the fault was due to poor use, lack of care, wear and tear or a genuine manufacturing defect. Defective or damaged item(s) will be replaced.

 

Sale items (if applicable)

Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

 

Exchange Offers (if applicable)

To be eligible for an exchange, your item must be unused and in the same condition that you received it; in perfect resalable condition, have not been worn, altered or washed, and with all tags attached. It must also be in the original packaging. Any item(s) returned with damage caused by the customer (from personal use, alteration or insufficient packaging when returning the item/s) shall be returned to the customer.

 

Shipping

To return your product, please contact us through WhatsApp or send us an email at tudungvendor@gmail.com.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over RM100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy Policy

Personal Information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

 

Email marketing (if applicable)

With your permission, we may send you emails about our store, new products and other updates.

 

Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us through WhatsApp or send us an email at tudungvendor@gmail.com.

 

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms & Conditions.

 

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

Change to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

Questions & Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us through WhatsApp or send us an email at tudungvendor@gmail.com.